Bank of America says its online banking website crashed Friday, leaving customers unable to access their accounts.
From late morning Friday, customers trying to log on saw a message that said the site was ‘temporarily unavailable.’
Bank of America (BAC), based in Charlotte, N.C. and the second-largest U.S. bank by assets, said it was working on the problem, but wouldn’t elaborate on what caused the outage.
‘We’re aware of the online banking issue and addressing as quickly as possible,’ Mark Pipitone, a spokesman for the bank, wrote in an email. ‘We’re also working closely with our customers to help alleviate any concerns.’
The bank responded to unhappy customers on its Facebook page Saturday with an apology.
‘Sorry to all our customers for the inconvenience this weekend,’ a bank spokesman wrote. ‘We know we didn’t deliver the experience you deserve yesterday, and we’re committed to making every interaction with you what you expect. Our mobile and online banking platforms are back up and running and we are continuing to monitor closely.’
Customers’ ‘log-in, passwords and account information were never at risk and remain safe and secure,’ the spokesman added.
More than 1,300 people ‘liked’ the statement and hundreds commented.
‘I was on hold for an one hour and four minutes, I gave up!’ wrote Kelley Herrick. ‘I’ve had problems with my account since the 31st also, things not coming through as they’re suppose to or a day early, then we pay the price, I can’t sit on the phone waiting hours either! This is unacceptable.’
Carlisle Wheeling wrote, ‘I’m leaving you guys. Already opened up a new bank account with a small, friendly, personal bank and when my account with you is empty, that’s it for you.’
A less frustrated customer wrote, ‘It wasn’t good but they are admitting it and are willing to pay for any money errors that it may have cost us. I have never had a problem with BOA.’
Customers of another bank, BBVA Compass, also hit social networks on Friday to complain about problems accessing their accounts online.
The bank responded on Facebook, telling customers that it was working to resolve system issues affecting direct deposits, such as payroll and Social Security checks, online banking and phone-banking access.
The lender announced a few hours later that the problems had been resolved.
Spokesman Thaddeus Herrick did not elaborate on what might have caused the problems.
BBVA Compass is the U.S. division of Banco Bilbao Vizcaya Argentaria SA, Spain’s second-largest bank.