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Bank of America Website Crashes Leaving its Customers Unable to Access their Money

Bank of America says its online banking  website crashed Friday, leaving customers unable to access their  accounts.

From late morning Friday, customers trying to  log on saw a message that said the site was ‘temporarily  unavailable.’

Bank of America (BAC), based in Charlotte,  N.C. and the second-largest U.S. bank by assets, said it was working on the  problem, but wouldn’t elaborate on what caused the outage.

‘We’re aware of the online banking issue and  addressing as quickly as possible,’ Mark Pipitone, a spokesman for the bank,  wrote in an email. ‘We’re also working closely with our customers to help  alleviate any concerns.’

Angry Bank of America customers took to  Twitter to say that they were left frustrated, trying to do their banking on the  first day of the month.

The bank  responded to unhappy customers  on its Facebook page Saturday with an apology.

‘Sorry to all our customers for the  inconvenience this weekend,’ a bank spokesman wrote. ‘We know we didn’t deliver  the experience you deserve yesterday, and we’re committed to making every  interaction with you what you expect. Our mobile and online banking platforms  are back up and running and we are continuing to monitor closely.’

Customers’ ‘log-in, passwords and account  information were never at risk and remain safe and secure,’ the spokesman  added.

More than 1,300 people ‘liked’ the statement  and hundreds commented.

‘I was on hold for an one hour and four  minutes, I gave up!’ wrote Kelley Herrick. ‘I’ve had problems with my account  since the 31st also, things not coming through as they’re suppose to or a day  early, then we pay the price, I can’t sit on the phone waiting hours either!  This is unacceptable.’

Carlisle Wheeling wrote, ‘I’m leaving you  guys. Already opened up a new bank account with a small, friendly, personal bank  and when my account with you is empty, that’s it for you.’

A less frustrated customer wrote, ‘It wasn’t  good but they are admitting it and are willing to pay for any money errors that  it may have cost us. I have never had a problem with BOA.’

Customers of another bank, BBVA Compass, also  hit social networks on Friday to complain about problems accessing their  accounts online.

The bank responded on Facebook, telling  customers that it was working to resolve system issues affecting direct  deposits, such as payroll and Social Security checks, online banking and  phone-banking access.

The lender announced a few hours later that  the problems had been resolved.

Spokesman Thaddeus Herrick did not elaborate  on what might have caused the problems.

BBVA Compass is the U.S. division of Banco  Bilbao Vizcaya Argentaria SA, Spain’s second-largest bank.

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Posted by on February 3, 2013. Filed under NY News,Slider. You can follow any responses to this entry through the RSS 2.0. Both comments and pings are currently closed.