An American Airlines flight out of Kennedy Airport was delayed nearly four hours after two flight attendants got into a verbal altercation on the plane, forcing the cockpit crew to turn the plane around and head back to the gate, passengers tell NBC 4 New York.
American Eagle Flight 3823 to Washington, D.C. was scheduled to leave New York City at 3:10 p.m. The plane started to roll away from the gate when two female flight attendants began to argue, witnesses said.
It got so heated the cockpit crew was alerted, and they ultimately made the decision to turn the plane around and head back to the gate.
“We were informed we were going back to the gate because the flight attendants couldn’t work with each other,” said Dan Alexander.
Passengers had to wait approximately four hours while the airline searched for a replacement flight attendant crew. When they finally landed in D.C., passengers were still annoyed.
“It was incredible, totally unbelievable that there was such little professionalism between these women,” said Marge Lopez.
Karen Grantham said it was “ridiculous” that the flight attendants became upset.
“Doesn’t anyone teach good customer service anymore?” she asked. “You have to be thick-skinned to be in customer service. It just happens, you can’t let this get the best of you.”
American Airlines did not immediately respond to a request for comment.
Source: NBC 4 NY