Al Alverson from Houston, Texas had ordered the coveted new Apple tablet for his daughter as a Christmas gift and had been expecting to find the package when he returned home.
Wondering where it could be since he had a confirmation of delivery email from FedEx, Mr Alverson checked the surveillance camera installed outside his front door.
‘It said it was delivered at 9:29 a.m.,’ Al Alverson said of the email from FedEx. ‘So I go up and I have a DVR with all the cameras on it to take a look.’
Much to their astonishment, Mr Alverson and his wife Sandra watched as the deliveryman from FedEx dropped off the iPad at exactly the time confirmed by the email.
Continuing their search through the surveillance footage, at 1.15pm a UPS man was captured arriving at the door with another parcel.
But after two minutes the same man returns, picks up the iPad Mini, considers the label and then walks away with the package.
‘I said, “oh my god,” it is the UPS guy,’ Mr Alverson told KHou 11 News.
He explained that since the incident UPS had been slow to respond and unwilling to resolve the issue.
That is, until he posted the video from his CCTV camera on YouTube for all to see.
‘I got a call this morning and they were very helpful. They promised they would get me a replacement iPad today,’ he said and confirmed that had kept their word.
UPS told the local station that they had identified the employee in question who was described as a seasonal worker, hired to reinforce the efforts around the holidays.
The company said he has since been fired and according to Harris County Sheriff’s Office, he has been arrested and charged with theft.
Source: The Daily Mail